The eTrusted platform easily connects in a smart and minimally invasive way to your systems and delivers a powerful range of customizable functions.
Know exactly where you can
improve your customers’ journey.
Display your customers' feedback
and use it in different marketing channels.
With eTrusted Sensors, you can decide at which point in the customer journey you ask for your customer’s opinion. The sensor listens to your existing systems and receives notice when a transaction occurs, upon which it triggers a review request. This way you know exactly what your customer is experiencing at important touchpoints with your organization.
Active review management
The experts of eTrusted Enterprise Solutions consult you every step of the way towards the seamless connection of your eTrusted Sensors and assist you with implementing them in a way that fits your processes and systems.
Beyond that, a team of dedicated customer relationship managers can take care of processing your feedback. Continuous monitoring, checking and responding to reviews are all part of the eTrusted Active Review Management service. Reviews can either be responded to directly or forwarded via a defined workflow to the right contact person.
Customize and automate your feedback collection, management and marketing – for online and offline processes:
Analyze & Manage